REFUND REQUEST POLICY

PURPOSE

The Greater Vallejo Recreation District has established a policy to reserve the right to cancel, postpone or combine classes, community events, park reservations, rentals or programs, or change instructors in order to provide the most quality service possible. For gerenal questions or update on a refund request, please contact:  (707) 648-4600 or recreation@gvrd.org.

POLICY

It is the policy of the District in the event the division cancels a class, rentals, event, for any reason a full refund will be issued.

PROCEDURE(S)

Refund or transfer requests must be received seven business days prior to first class/activity. Transfers or credits to your account will be assessed at a $5 administrative processing fee. A refund by check or to your credit card will be assessed as a $10 processing fee. Processing fees are assessed for each participant and each class/activity that is being changed or canceled. No fees will be charged if the class/activity is canceled or changed by the District.

• There are no refunds, prorating or make-ups for missed classes except for medical reasons (see below). Refunds will be refunded for all requests submitted before the 1st day of class.
• Failure to attend a program (no shows) will not be granted a refund.
• Refunds will not be issued for requests received after the program has concluded.

Refund Expectations:

There are no refunds for community events.

Medical Refunds:

Transfers, credits, or refunds for medical reasons require a doctor's/health plan documentation and will be pro-rated from receipt of notification if class/activity has begun. Evaluation will consist of evaluating length of participation. No processing fees will be assessed for medical refunds.

Class Cancelations:

• Full refunds will be issued for any class, program, or private event cancelled by GVRD.
•  Effective July 1, 2022, classes that have not met minimum enrollment seven business days before camp and three business days before first class meeting will be cancelled.

Credit:

• A Credit Request Form is available at the District Office or online, Request(s) must be submitted in writing to GVRD to receive credit for an activity.
• GVRD Credit will be issued for all other granted requests.
• GVRD Credit can be used towards the cost of any GVRD run programs, events, park reservations, or private events.
• No GVRD Credit will be issued for non-attendance.
• Approval for credit or refund for programs must be approved by the Recreation Coordinator.

Park Cancellation Policy:

• Cancelling 31 plus days before reservation forfeit 10% of total fee.
• Cancelling 30 - 8 days before reservation forfeit 50% of total fee.
• Cancelling 7 days or less before reservation will forfeit total fee.
• Any changes to original reservation (date or picnic site) are subject to a 10% rescheduling/change fee. 

Weather Related Refund:

• No refunds will be issued due to inclement weather; each case will be evaluated individually.

Changing Permit Dates and Locations:

• One FREE change of date and/or location (if done at the same time) will be granted, per permit.
• All changes must be made 30 days prior to the original permit date.
• Any additional changes made afterwards will be assessed a $10.00 processing fee per transaction.
• Once a change of date has been made, All refunds/credits to account will be forfeited.
•  Approval for credit or refund for park reservations must be approved by the Landscape Supervisor. 

Special Requests:

• No refunds will be issued, regardless of approval status, event cancellation, equipment failures, or inclement weather.

Alcohol Permit:

• No refunds will be issued after the event has occurred, regardless of any unforeseen circumstances.